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Showing FAQs 7of 7    

FAQ/Answer

Are trucking lines responsible for unloading the kiln at a residence?

Shipments to residences usually require a lift gate, as most houses do not have high docks. You must request the lift gate when you order the kiln so that this can be noted on the bill of lading. If it is not noted and you need the lift gate, there w ... [More]

How do I inspect a kiln delivered by a trucking line?

Immediately inspect the kiln and crate for damage. Do not sign the bill of lading clear unless you have uncrated the kiln and inspected it.

The driver is normally in a hurry and puts the paper in front of the customer to sign. Signing it clea ... [More]

I have a long driveway. Should I notify the trucking line?

Do you live where a large tractor-trailer would have difficulty maneuvering? Examples: a half-mile gravel driveway, narrow streets, dead-end streets. Notifying the trucking company in advance will prevent extra costs and headaches.

There are ... [More]

If the kiln shows signs of damage when I receive it, what should I do?

VISIBLE DAMAGE FOUND AT TIME OF DELIVERY: You have the choice of refusing or accepting a damaged shipment. If the damage is major, refuse the shipment. Have the driver note the nature and extent of damage on the carrier’s copy and the delivery copy o ... [More]

What do I need to know about trucking companies when I order a kiln?

1) LIFT GATES

Shipments to residences usually require a lift gate, as most houses do not have high docks. You must request the lift gate when you order the kiln so that this can be noted on the Bill of Lading. If it is not noted on the Bill o ... [More]

What should I do if the kiln crate is in good condition but I find damage only after I uncrate the kiln?

When you find concealed damage after the driver leaves, the trucking line ordinarily pays only a fraction of the cost of shipping damage. This is why it is important to inspect the kiln while the driver is waiting or to include the notation “SUBJECT ... [More]

Will trucking lines deliver the kiln right up to my garage?

Most trucking companies will deliver a crate only to the curb. It is the customer’s responsibility to move the crate into the house or garage. Most companies offer inside delivery for an extra charge. For a little kindness and monetary appreciation, ... [More]

Showing FAQs 7of 7    


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