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Susan Kine, Customer Service Representative

From a customer: "Hard working, dedicated employees are very hard to come by these days. They truly are few and far between. Susan, I can tell, is one of these rare gems. I will recommend to all of my friends in the glass business to ask for Susan directly when trying to fix future problems that may arise." --Alex Pasquesi

What do you do outside Paragon?

I enjoy spending time with my family. I love to draw, paint, and sing. I enjoy catching up with my family and friends on Facebook.

What do you find most interesting about kilns?

I think it's amazing that you can put an ordinary piece in and it becomes an extraordinary piece. It's like opening a present every time you open your kiln.

What are your favorite types of kiln-fired ware?

Fused glass and ceramics.

What do you find most interesting about working at Paragon?

The variety of customer calls. Also, being part of the Paragon family. All of us are more like sisters and brothers than coworkers. Not only are we here for our customers, we are here for each other, too. There is never a dull moment at Paragon.

Customers comment about Susan:

"Susan Warters deserves the Nobel Peace Prize for her patience and tenacity in helping me hook up my controller and new relay. This is all new to me, and Susan patiently went over the wiring diagram and my digital photos. At the end of it all, the kiln works perfectly, and I can now go on with creating work for an upcoming show in August. On the plus side, I now know where each wire goes. Thanks again, Susan." --Best, David Jacobson

"I have nothing but glowing reports to give Paragon on their customer service. I have spoken many times with a CS rep named Susan and found her to be extremely knowledgeable and extremely helpful. She has worked with me for hours trying to determine the source of my kiln problems and has given me a correct diagnosis 100% of the time. I would suggest you ask for her when you call Paragon. I cannot say enough about how professional she is and I have saved myself lots of moolah by replacing parts instead of buying a new kiln, which I would have done if I hadn't had such luck with her. Give it a try." --Gail Witt of Pickadilly Beads

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