Please read the
freight tips below to ensure that the delivery of your Paragon
kiln is as smooth as possible. We greatly appreciate you as a
customer and want you to be 100% satisfied with your kiln
*** The freight cost and
delivery time of your order are only estimates. We
cannot give exact freight costs; unexpected fees may be incurred
that are beyond Paragon’s control. We cannot give actual
delivery guarantees; trucks can be delayed by weather or other
unforeseen circumstances. ***
Before You Place Your
Someone Over the Age of
18 Must be There to Sign and Unload Your New Purchase.
1) Lift Gates and/or Inside
Shipments to residential areas usually require a lift gate, which
is a motorized tailgate that lowers the kiln to your driveway,
because most houses do not have high docks. You must request the
lift gate when you order the kiln so that this can be notated on
the bill of lading. There will be a redelivery charge that will be
billed in addition to your invoice if the lift gate is not notated
on the bill of lading.
Will you need help unloading the kiln upon delivery? You have
for inside delivery when placing your order for an extra fee.
handling companies will off-load and uncrate packages for a fee.
Just make sure you
have enough people/equipment to help unload the kiln. Please
understand that inside delivery does not include uncrating and
setting up the kiln.
2) Difficult Access
Do you live where a large 18-wheel tractor trailer would have
difficulty maneuvering? (Examples: gravel roads, narrow or steep
roads, dead-end streets, sharp turns, power lines that are too low
for a truck to get through.) Notifying the trucking company of
this in advance will prevent extra costs and difficulties.
There are several options for delivery to a difficult location:
1) Meet the tractor trailer at the end of the
2) Pick up the kiln yourself at the freight
terminal, saving you the residential delivery fee.
3) At the time of order, specify that you will
need a small box truck for delivery.
3) Delivery Point is the
Most trucking companies will deliver a crate only to the curb or
the front of your driveway. This is because an 18-wheeler cannot
go up your driveway unless you have a commercial location that
accepts trucks. It is the customer’s responsibility to move the
crate into the desired location. Most companies offer inside
delivery, as stated above. With a little kindness and monetary
appreciation, the driver may place the crate closer to your
We pack all our kilns for truck shipment in carrier-approved
crates. We ship thousands of kilns a year and only a small
percentage are damaged in transit. As with all factories, our
terms of sale are F.O.B. (freight on board) shipping point,
meaning that title to these goods passes to you when the carrier
receives the goods at our plant. Here are some tips on how to
receive freight shipments:
1) Count the Number of
The number of pieces in the shipment is on the bill of lading.
Make sure you received all items and that they are all addressed
to you before the driver leaves.
2) Check for Shipping
Damage Upon Arrival
If you see:
Minor cosmetic visible
damage to packaging or contents
Document the damage on the
delivery paperwork. Note even small damage to the crate or
cardboard, such as torn paper, crinkled cardboard, or loose
banding. Have the driver give you a copy. Have him sign it. Take
pictures. Open the crate or box as soon as possible and inspect
Obvious visible damage
Refuse the shipment. Note or have
the driver note the nature and extent of damage on the delivery
paperwork. Get a copy of the paperwork. Take pictures of the
damaged crate or box and contents.
damage found after delivery
If damage to contents is found
upon opening, notify your distributor and/or carrier
immediately. The carrier must be notified within 5 days of
receipt. Leave the damaged goods in the original shipping
container. THIS IS ESSENTIAL! Keep all packing materials. Take
pictures of the crate and damaged contents.
Have the carrier arrange for an
inspection of the goods. Write down the name of the person you
speak to and the time and date of your phone call. After the
inspection, file a claim as quickly as possible. You will need
these documents to file the freight claim: 1) carrier’s damage
claim form 2) Paragon’s invoice 3) bill of lading showing the
notation describing damage 4) paid freight bill 5) carrier’s
inspection report 6) invoice for repair.
Thank you very much for your
business! If you have any questions about freight, please call us
at 972-288-7557 or email us at firstname.lastname@example.org.