Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders at paragonweb.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.
Paragon Industries, LP may provide Product information, including technical information, specifications, recommendations, literature, and other materials (collectively “Product Information”) for the Customer’s convenience in Customer selection of Products. The accuracy or completeness of Product Information is not guaranteed and is subject to change without notice. No license under any Paragon Industries, LP, or third party intellectual property rights is granted or implied with this Product Information. The customer is solely responsible for evaluating and selecting Products and determining whether each product is fit for a particular purpose and suitable for the Customer’s use and method of application. Products are not manufactured to any Customer requirements or specifications unless expressly agreed to in writing by Paragon Industries, LP. Products that are sold for Customer’s use or consumption may not be repackaged, resold, or redistributed in any manner without Paragon Industries, LP’s prior written consent.
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Paragon Industries, L.P. 2011 South Town East Blvd. Mesquite, Texas 75149-1122
Custom and standard Kilns and Industrial Furnaces for ceramics, pottery, heat treating, enameling,
dentistry, laboratory, and glass fusing.
Better Designed Kilns from Paragon Industries!
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