Please read the freight tips below to ensure that the delivery of your Paragon kiln is as smooth as possible. We greatly appreciate you as a customer and want you to be 100% satisfied with your kiln purchase.
Shipments to residential areas usually require a lift gate, which is a motorized tailgate that lowers the kiln to your driveway, because most houses do not have high docks. You must request the lift gate when you order the kiln so that this can be notated on the bill of lading. There will be a redelivery charge that will be billed in addition to your invoice if the lift gate is not notated on the bill of lading.
Will you need help unloading the kiln upon delivery? You have options!
Just make sure you have enough people/equipment to help unload the kiln. Please understand that inside delivery does not include uncrating and setting up the kiln.
Do you live where a large 18-wheel tractor trailer would have difficulty maneuvering? (Examples: gravel roads, narrow or steep roads, dead-end streets, sharp turns, power lines that are too low for a truck to get through.) Notifying the trucking company of this in advance will prevent extra costs and difficulties.
There are several options for delivery to a difficult location:
Most trucking companies will deliver a crate only to the curb or the front of your driveway. This is because an 18-wheeler cannot go up your driveway unless you have a commercial location that accepts trucks. It is the customer’s responsibility to move the crate into the desired location. Most companies offer inside delivery, as stated above. With a little kindness and monetary appreciation, the driver may place the crate closer to your desired location.
We pack all our kilns for truck shipment in carrier-approved crates. We ship thousands of kilns a year and only a small percentage are damaged in transit. As with all factories, our terms of sale are F.O.B. (freight on board) shipping point, meaning that title to these goods passes to you when the carrier receives the goods at our plant. Here are some tips on how to receive freight shipments:
Document the damage on the delivery paperwork. Note even small damage to the crate or cardboard, such as torn paper, crinkled cardboard, or loose banding. Have the driver give you a copy. Have him sign it. Take pictures. Open the crate or box as soon as possible and inspect the contents.
Refuse the shipment. Note or have the driver note the nature and extent of damage on the delivery paperwork. Get a copy of the paperwork. Take pictures of the damaged crate or box and contents.
If damage to contents is found upon opening, notify your distributor and/or carrier immediately. The carrier must be notified within 5 days of receipt. Leave the damaged goods in the original shipping container. THIS IS ESSENTIAL! Keep all packing materials. Take pictures of the crate and damaged contents.
Have the carrier arrange for an inspection of the goods. Write down the name of the person you speak to and the time and date of your phone call. After the inspection, file a claim as quickly as possible. You will need these documents to file the freight claim:
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